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Advance Your Skills as an IT Help Desk Specialist

Advance Your Skills as an IT Help Desk Specialist

Posted on By Daniel Belovarsky

Advance Your Skills as an IT Help Desk Specialist Learning Path completed on Sep 13, 2021 at 08:57PM UTC • 19 hours 19 min

Top skills covered:
Help Desk Implementation, Service Desk, IT Management

IT help desk specialists need technical knowledge and strong customer service skills to be able to successfully resolve issues. Improve how you perform system administration and maintenance while also enhancing your skills in communication, time management, conflict resolution, and teamwork.
  • Advance your skills in resolving hardware and software issues.
  • Learn how to prepare for certification.
  • Enhance your communication skills for successful interactions.
The learning path Advance Your Skills as an IT Help Desk Specialist contains the following courses:

Windows 10: Administration

Windows 10: Manage and Maintain Windows 10

Learning PC Maintenance and Performance

CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics

Troubleshooting Common PC Issues for Users

Innovative Customer Service Techniques

Communication Foundations

Writing Customer Service Emails

Phone-Based Customer Service

Time Management Fundamentals

Decision-Making Strategies

Teamwork Foundations

Conflict Resolution Foundations

IT Service Desk: Customer Service Fundamentals

Professional Development Tags:Communication Foundations, Conflict Resolution Foundations, Customer Service Fundamentals, Decision-Making Strategies, Help Desk Implementation, Innovative Customer Service Techniques, IT Management, IT Service Desk, Learning PC Maintenance and Performance, Manage and Maintain Windows 10, Phone-Based Customer Service, Service Desk, Teamwork Foundations, Time Management Fundamentals, Windows 10 Administration, Writing Customer Service Emails

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