Advance Your Skills as an IT Help Desk Specialist Learning Path completed on Sep 13, 2021 at 08:57PM UTC • 19 hours 19 min
Top skills covered:
Help Desk Implementation, Service Desk, IT Management
IT help desk specialists need technical knowledge and strong customer service skills to be able to successfully resolve issues. Improve how you perform system administration and maintenance while also enhancing your skills in communication, time management, conflict resolution, and teamwork.
- Advance your skills in resolving hardware and software issues.
- Learn how to prepare for certification.
- Enhance your communication skills for successful interactions.
The learning path Advance Your Skills as an IT Help Desk Specialist contains the following courses:
Windows 10: Administration
Windows 10: Manage and Maintain Windows 10
Learning PC Maintenance and Performance
CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
Troubleshooting Common PC Issues for Users
Innovative Customer Service Techniques
Communication Foundations
Writing Customer Service Emails
Phone-Based Customer Service
Time Management Fundamentals
Decision-Making Strategies
Teamwork Foundations
Conflict Resolution Foundations
IT Service Desk: Customer Service Fundamentals
