Become a Customer Service Manager Certificate
Learning Path completed by Daniel Belovarsky (Даниел Беловарски) on Sep 07, 2021 at 03:35PM UTC • 6 hours 16 min
Top skills covered:
Customer Service Training, Customer Service Management, Customer Service, Customer Support
Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performance.
- Learn the essentials of managing a contact center and team.
- Manage customer expectations and build loyalty.
- Develop customer surveys and win back lost customers.