Build Your Skills In Customer Service Learning Path Certificare
Learning Path completed on Jul 29, 2021 at 10:05AM UTC • 5 hours 26 min
Top skills covered:
Customer Service, Customer Experience, Customer Service Representatives, Customer Support, Customer Satisfaction
Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you’re helping, and turn challenging customers into true allies.
- Build key listening skills so your customers feel heard.
- Develop your customer service problem-solving skills.
- Learn to de-escalate challenging situations.