Build Your Skills In Customer Service

Build Your Skills In Customer Service

July 30, 2021October 14, 2021 Daniel Belovarsky

Build Your Skills In Customer Service Learning Path Certificare

Learning Path completed on Jul 29, 2021 at 10:05AM UTC • 5 hours 26 min

Top skills covered:
Customer Service, Customer Experience, Customer Service Representatives, Customer Support, Customer Satisfaction

Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you’re helping, and turn challenging customers into true allies.

Build key listening skills so your customers feel heard.
Develop your customer service problem-solving skills.
Learn to de-escalate challenging situations.

The learning path Build Your Skills In Customer Service contains the following courses:

Customer Service Foundations

Customer Service: Problem Solving and Troubleshooting

Building Rapport with Customers

Customer Service: Call Control Strategies

Customer Service: Handling Abusive Customers

Creating Positive Conversations with Challenging Customers

De-Escalating Conversations for Customer Service

Serving Customers Using Social Media

Customer Service, Learning Paths Building Rapport with Customers, business, Call Control Strategies, Creating Positive Conversations with Challenging Customers, customer, Customer Experience, Customer Satisfaction, Customer Service, Customer Service Call Control Strategies, Customer Service Foundations, Customer Service Handling Abusive Customers, Customer Service Problem Solving and Troubleshooting, Customer Service Representatives, Customer Support, De-Escalating Conversations for Customer Service, Handling Abusive Customers, Learning Path, Problem Solving and Troubleshooting

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