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Build Your Skills In Customer Service

Build Your Skills In Customer Service

Posted on July 30, 2021October 14, 2021 By Daniel Belovarsky

Build Your Skills In Customer Service Learning Path Certificare

Learning Path completed on Jul 29, 2021 at 10:05AM UTC • 5 hours 26 min

Top skills covered:
Customer Service, Customer Experience, Customer Service Representatives, Customer Support, Customer Satisfaction

Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you’re helping, and turn challenging customers into true allies.
  • Build key listening skills so your customers feel heard.
  • Develop your customer service problem-solving skills.
  • Learn to de-escalate challenging situations.
The learning path Build Your Skills In Customer Service contains the following courses:

Customer Service Foundations

Customer Service: Problem Solving and Troubleshooting

Building Rapport with Customers

Customer Service: Call Control Strategies

Customer Service: Handling Abusive Customers

Creating Positive Conversations with Challenging Customers

De-Escalating Conversations for Customer Service

Serving Customers Using Social Media

Customer Service, Learning Paths Tags:Building Rapport with Customers, business, Call Control Strategies, Creating Positive Conversations with Challenging Customers, customer, Customer Experience, Customer Satisfaction, Customer Service, Customer Service Call Control Strategies, Customer Service Foundations, Customer Service Handling Abusive Customers, Customer Service Problem Solving and Troubleshooting, Customer Service Representatives, Customer Support, De-Escalating Conversations for Customer Service, Handling Abusive Customers, Learning Path, Problem Solving and Troubleshooting

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Agile Project Management Big Data business Business Analysis and Strategy Career Management certificate Cloud Computing Communication Content Marketing course courses Critical Thinking Customer Service Daniel Belovarsky Data Analysis DevOps Digital Marketing Digital Marketing Foundations Executive Leadership HR HTML Essential Training Human Resources Leadership Leadership and Management Learning Learning Path Learning Path Certificate Learning Path completed by Daniel Belovarsky management Marketing Network Administration Organizational Leadership Professional Development Project Management Project Management Foundations sales Search Engine Optimization SEO Social Media Marketing Software Development Talent Management Time Management Web Design web development Даниел Беловарски

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